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This Privacy Policy (the “Policy”) set out below will govern the collection, protection and processing of your personal data that is collected or submitted, by using the website (the “Website”) (regardless of where you visit it from).

The Website is owned and operated by GetWiFi, LDA, a company registered in Portugal under registration number 517302322 (the “Company”, “we”, “us”, “our”).

Please read this Policy carefully. By submitting your acceptance on the relevant notifications posted on the Website, you are deemed to have read, understood, agreed to and consented to the Policy.

The Company may from time to time modify and/or amend this Privacy Policy to reflect the Company’s current privacy practices. When the Company makes changes to this Privacy Policy, the Company will revise the "updated" date stated in the first page of this Privacy Policy. The Company encourages you to periodically review this Policy to be informed about how the Company is protecting your information. The new version of this Policy shall come into effect from the moment it is posted at the Website, you confirm your consent to comply with the terms and conditions of the Policy in its current version. The Company recommends you to review the Policy more often in order to make sure that you are aware of the amendments hereto and understand the terms. If you do not agree with the terms of the Policy amended by the Company you should stop using the Website.

The present version of the Privacy Policy has come into effect on August, 2023 and shall remain valid until approval by the Company of a new version.


Any information (including personal data) submitted to the Website by a user, will be handled by us and transmitted to us.

For the purposes of this Policy personal data shall mean any information relating to an individual (natural person) with which such individual (natural person) is being, or may be, identified and which includes, for example, the name, address, date of birth, email, telephone number and etc.

In this Policy your data is sometimes called “personal data” or “personal information”. We may also sometimes collectively refer to handling, collecting, protecting and storing your personal data or any such action as “processing” such personal data.

This Privacy Policy:

- provides an overview of how the Company collects and processes your personal data and informs you about your rights under the EU General Data Protection Regulation (“GDPR”) (Regulation EU 2016/679) and the Portuguese legislation for data protection, as applicable from time to time,
- is directed to natural persons who are either current or potential clients or employees, partners or contractors of the Company,
- is directed to natural persons who had such a business relationship with the Company in the past,
- contains information about when we share your personal data with other third parties (for example, our service providers or suppliers).


Personal data may include:
  • Phone number (necessary for identifying you in the service)
  • Email address
  • Name or nickname
  • Social media accounts
  • Sex
  • Age
  • Date of birth
  • Region/country
  • Device User Agent
  • Device MAC-address

The Company obtains your personal data and other information about you if you choose to provide it. The present Privacy Policy applies to all personal data and other information the Company processes about you.

In order to provide you with access to the GetWiFi Services the Company collects personal data when you log in to the GetWiFi Service or pass through the authorization process on the Website in the “Sign in” section.

The Company may collect personal data via forms sections of the Company’s Website:
information you provide through “Contact Us” sections, or other similar section/function on the Website shall be used by the Company to respond to or handle your enquiries, comments, suggestions or matter, including any necessary follow-up work in connection with discharging the Company’s statutory functions and responsibilities, and for statistical and service monitoring purposes.

The personal data will not be used for any other purposes, disclosed or transferred without your consent unless such use, disclosure or transfer is permitted or required by law.

In some cases where you have sent the certain query or request, or complaint to the Company, we may store your email address temporally until the Company receives confirmation of the information you provided via an email address or required by the applicable law.
The Company collects information about you while you visiting the Website.
When you visit the Website, the Company records your visit only as a "hit", which may show your Internet Protocol (IP) address and the pages you have visited. The Company doesn’t collect any personally identifiable information under this circumstance. The information is used for the purposes of compiling statistical records, and for maintaining and improving the Website.

The Company collects information about all the Website visitors collectively, such as what areas visitors visit more frequently and what services visitors access more. The Company only uses such information anonymously and in the aggregate. This information helps the Company to determine what is most beneficial for you, and how the Company can continually create a better overall Website experience for you.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


The Company uses personal and other information about you to provide you with a more professional service which is tailored to suit your needs.
Your personal and other information about you may be used by the Company to:
  • Provide you with access to the Internet via hotspot as described in GetWiFi Terms of Use placed at;
  • Monitor, develop and improve the Website, GetWiFi Service, and other Company’s services;
  • Ensure that the content from the Website is presented in the most effective manner for you and your computer;
  • Carry out the Company’s obligations arising from any contracts entered into between you and the Company;
  • Keep the Website safe and secure;
  • Process and deal with any complaints or inquiries made by you.

Where requested by you the Company will:

  • Send you and keep you updated with information about the Company’s services by telephone or e-mail; and/or
  • Send you marketing or promotion information by telephone or e-mail.

To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email the Company at the email address below or write to the Company by mail to the address below stating that you do not wish to receive further communications from the Company.


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.


You have the following rights in terms of your personal data we hold about you:

Receive access to your personal data. This enables you for example to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. In order to receive such data, you shall provide your phone number at

Request correction (rectification) of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

Request erasure of your personal information, known as the ”right to be forgotten”. This enables you to ask us to erase your personal data where there is no good reason for us continuing to process it.

Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

Request the restriction of processing of your personal data. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:

- it is not accurate until its correctness is verified,
- it has been used unlawfully but you do not wish for us to delete it,
- it is not relevant any more, but you want us to keep it for use in possible legal claims,
- you have already asked us to stop using your personal data but you are waiting for us to confirm if we have legitimate grounds to use your data.

Request to receive a copy of the personal data concerning you in a format that is structured and commonly used and transmits such data to other organizations. You also have the right to have your personal data transmitted directly by ourselves to other organizations you will name (known as the right to data portability).

Withdraw the consent that you gave us with regard to the processing of your personal data at any time. Note that any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn or revoked by you.

To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact the Company’s Clients’ Service division.

Right to lodge a complaint
If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to the Company’s Support Service:

You also have the right to submit a complaint to the Office of the Commissioner for Personal Data Protection: CNPD – Comissão Nacional de Proteção de Dados:

Address: VIA DO ORIENTE, LOTE 5.03.03 ESCRITÓRIO 4, 1990-514, LISBOA, Portugal
Tel.: +351 218 023 712


Promotional offers from us
We may use your Identity (full name, username, marital status, title, date of birth, gender), Contact (billing address, delivery address, email address and telephone number), Technical, Usage (details about your IP address, your browser type, version, time zone, setting and location, browser plug-in types and versions, operating system and platform and other technology on the devises you use to access the Website) to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We do not transfer your personal data outside the European Economic Area (EEA).
In case we do transfer your data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least that we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


If this Policy or any part of it should be determined to be illegal, invalid or otherwise unenforceable under the laws of any country in which this Policy is intended to be effective, then to the extent that it is determined to be illegal, invalid or unenforceable, it shall in that country be treated as severed and deleted from this Policy and the remaining terms of this Policy shall survive and remain in full force and effect and continue to be binding and enforceable in that country.


We are not be responsible for any breach of this Policy caused by circumstances beyond its reasonable control.


The Website is a general audience website that is not designed nor intended to collect personal data of persons under the age of 16. Persons under the age of 16 should not provide any personal data on this Website. We ask that parents supervise their children while online.


Note: General information about cookies

Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.
If you do not accept the use of cookies, please disable them by changing your browser settings so that cookies from this website cannot be placed on your computer or mobile device. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Privacy Policy GetWiFi, LDA

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